Shipping Policy

We are committed to providing fast, safe, and reliable shipping services. Below is a detailed explanation of our shipping processes and policies to help you understand how we handle orders and deliveries.

1. Shipping Coverage

We support delivery to multiple countries and regions. Please note that actual delivery times may vary depending on the destination, shipping service, and customs clearance processes. During checkout, the system will automatically estimate delivery times based on your address and available shipping options.

2. Order Processing Time

Once we receive your order, our team will process it within 1-2 business days. Please note that processing time does not include shipping time. Orders placed on weekends or public holidays will be processed on the next business day.

3. Shipping Methods and Delivery Times

We partner with multiple international logistics companies to ensure reliable delivery. Shipping times vary depending on the selected service and destination. You can choose your preferred shipping method at checkout and view estimated delivery times. Here are our main logistics partners and their tracking links:

• DHL: Provides fast and standard delivery worldwide, ideal for expedited shipping. Track DHL shipment
• FedEx: Known for efficient, reliable international delivery with standard and expedited options. Track FedEx shipment
• UPS: Covers a wide range of areas, suitable for standard and expedited shipping in most regions. Track UPS shipment
• USPS (United States Postal Service): Cost-effective and reliable for U.S. domestic deliveries. Track USPS shipment
• EMS: Available in multiple countries, commonly used for remote areas. Track EMS shipment
• TNT: Provides quick international express service in Europe, Asia, and North America. Track TNT shipment
• Aramex: Specializes in express delivery for the Middle East, Asia, and Africa, with both economy and expedited options. Track Aramex shipment
• SF Express Global: Offers international logistics across Asia, North America, Europe, and Australia. Track SF Express shipment
• DPD: Covers major European countries, offering both economy and expedited delivery. Track DPD shipment

Estimated Shipping Times:

• Standard Delivery: Typically 5-10 business days.
• Expedited Delivery: Typically 2-5 business days.

Estimated delivery times and shipping options will be displayed at checkout, allowing you to choose the most suitable service.

4. Shipping Costs

Shipping fees are displayed at checkout and depend on several factors:

• Shipping Method: Expedited delivery costs more than standard.
• Destination: Remote or international areas may incur higher fees.
• Order Weight and Size: Heavier or larger packages may incur additional fees.

Some promotions may offer free shipping; please refer to the specific promotion details.

5. Tracking

For your convenience and peace of mind, we provide order tracking services. Once your order is shipped, you’ll receive an email with a tracking number. By following the link in the email, you can check your package’s location and status at any time. You can also view tracking information by logging into your account under "Order History."

Our main international logistics partners provide the following tracking services:

• DHL, FedEx, UPS: Real-time package tracking and detailed status updates.
• USPS: Tracking available for domestic shipments within the U.S., providing fast local delivery updates.
• EMS: Offers international tracking but may experience slower updates in remote areas.
• TNT, Aramex, SF Express Global, DPD: Covers multiple countries and regions with real-time tracking for easy package status updates.

6. Customs and Duties

For international orders, packages may be subject to local customs clearance. Some countries’ customs offices may charge additional duties, taxes, or processing fees, which are the responsibility of the recipient. We will make every effort to ensure smooth customs clearance but are not responsible for customs delays or duties.

Recipient Cooperation in Customs Clearance:

If a package is delayed or returned due to the recipient’s failure to cooperate with customs (e.g., not providing required documents, not paying duties), any additional fees incurred (such as return shipping, storage fees, or customs handling fees) will be the responsibility of the recipient. Please ensure active cooperation in the customs process to avoid unnecessary fees and delays.

7. Undeliverable or Refused Packages

If a package cannot be delivered or is refused due to the following reasons, we will contact you to arrange for a reshipment or order cancellation:

• Address Error: Please ensure the shipping address provided is accurate.
• Unavailability for Signature: Some packages may require a signature, so please arrange to receive your package accordingly.
• Refusal of Package: Refused packages will automatically be returned, but may incur additional return shipping and handling fees.

Associated Fees:

For undeliverable or refused packages, any additional reshipping, return shipping, handling fees, or other costs incurred will be the responsibility of the recipient. Specific charges will vary based on the circumstances, and we will confirm these with you before reshipping. Please ensure accurate shipping details to avoid unnecessary costs.

8. Holiday and Peak Period Shipping

Please note that during holiday seasons or special promotional periods (such as Black Friday, Christmas, Chinese New Year, etc.), shipping times may be extended. To ensure timely delivery, we recommend placing your orders in advance during peak seasons. We will make every effort to process and ship orders promptly, but delays may occur due to unforeseen logistics issues.

9. Packaging and Environmental Policy

To reduce environmental impact, we make every effort to use recyclable and eco-friendly materials for packaging. We are committed to delivering high-quality products while protecting the planet. If you would like to reduce packaging materials or have specific packaging requests, please contact our customer service team, and we will do our best to accommodate your needs.

10. Out-of-Stock Handling and Notifications

If any items in your order are out of stock, we will notify you promptly via email. You will have the option to choose one of the following solutions:

• Select alternative products.
• Wait for the product to be restocked.
• Receive a full refund.

We will proceed with your preferred solution and ensure you receive the relevant updates as quickly as possible.

11. Customer Support

If you have any questions about shipping or need assistance, please contact our customer service team, and we will provide you with support and answers as soon as possible:

• Email: [Your Email Address]
• Phone: [Your Contact Number]
• Business Hours: Monday to Friday, 9:00 AM - 6:00 PM