Frequently Asked Questions (FAQ)

1. How to Choose the Right Luggage for Me?

Choosing the right luggage is not only about convenience but also about enhancing your quality of life, style, and overall appearance. Here are some tips to help you find the perfect bag:

• Daily Use: If you have a fast-paced lifestyle and frequently work or engage in social activities, choose a functional yet stylish briefcase, backpack, or business bag. These styles are usually simple, with enough space for everyday essentials and a professional look perfect for the office.

• Quality of Life: A high-quality bag not only enhances your travel experience but also improves your overall quality of life. For example, luggage and backpacks offer comfort, durability, and design, making your travels more enjoyable and organized.

• Elevating Your Image: A bag is not only a functional tool but also an important accessory that reflects your taste and personality. Elegant leather briefcases, chic handbags, or stylish backpacks can complement your overall look, making you stand out in any setting.

• Fashion Coordination: The right bag is the perfect accessory to complement your outfit, enhancing the overall balance of your look. Whether paired with formal business attire or casual wear, a suitable bag can complete your style and give it a refined touch.

Choose Based on Your Needs:

• Business Professionals: Choose a professional yet stylish business bag or briefcase. Materials like genuine leather or durable PU leather will ensure both functionality and quality.

• Travel Enthusiasts: A versatile travel suitcase or backpack can help you organize your items easily. With a modern design and ample capacity, it meets all your travel needs.

• Daily Commuting: For daily commuting or school use, choose a medium-sized, simple, and comfortable backpack or shoulder bag.

When selecting luggage, consider not just its functionality, but also its design, material quality, and overall aesthetics. Make sure it brings both convenience and an upgrade to your life.

2. What Are the Materials and Quality of the Products?

We understand that high-quality materials are crucial for creating durable and comfortable luggage. To provide you with the best experience, our products use various premium materials and undergo rigorous design, craftsmanship, quality control, and packaging processes:

• PU Leather: Our PU leather bags feature modern designs, fine textures, a stylish look, and strong wear resistance.
• Genuine Leather: Genuine leather is the primary material for our premium series, featuring natural textures and a soft touch.
• Leather: The leather materials we use are meticulously processed to ensure smooth and durable surfaces.
• Design and Craftsmanship: Every bag is thoughtfully designed, blending fashion and functionality.
• Quality Control: Each bag undergoes a strict quality control process during production.
• Packaging: We carefully design packaging to ensure each item is perfectly protected during shipping.

Product Care:

• To prolong the life of your bag, please clean it regularly with a damp cloth and avoid using harsh chemicals. For leather products, use appropriate leather care products to maintain its condition. Keep your bag in a cool, dry place when not in use.

3. Can I Customize My Bag?

Yes, we offer customization services to tailor your bag to your unique needs and style. The customization process includes submitting design drafts, confirming craftsmanship, pricing, and payment, ensuring that each custom bag meets your expectations. Below are the detailed steps and policies for customization:

Customization Steps:

1. Choose a Style:
   First, browse our wide selection of bags and choose your preferred style. Whether it's a business rolling suitcase, a travel backpack, or a stylish handbag, we offer various designs and sizes for you to choose from.

2. Submit Design Drafts:
   If you have specific design ideas or needs, you can submit your own design drafts. The drafts can include color choices, material combinations, functional designs, logo prints or embroidery placement, etc. You can submit them via email or our online tool.

   Design Draft Fee: A design service fee of $30 is required when submitting the design draft. We offer up to 3 revisions and craft suggestions to ensure your design is refined and perfected.

3. Confirm Design Draft and Craftsmanship:
   Once you confirm the design draft and craftsmanship, we will provide you with a quote based on the finalized design.

   Pricing and Payment: After confirming the quote, you will need to pay the full amount within 5 working days. Once payment is completed, we will begin production within 1 working day.

   Special Reminder: Please ensure you carefully review all details before confirming the design draft and craftsmanship, as no refunds will be accepted after production begins for any reason.

4. Production and Shipping:
   Once payment is completed and production is confirmed, we will start making your custom bag. The production time depends on the customization requirements, and the specific duration will be communicated during the confirmation process. After completion, your bag will be safely delivered using your selected shipping method.

Customization Refund Policy:

• No Return Policy: We do not accept refund requests for custom products unless there is a quality issue. Please ensure that you approve the design and details before confirming the order.
• Quality Issue Refund: For design defects, we offer a refund of up to 30% of the quoted amount.

Customization Options:

• Color Options: A wide range of classic and trendy colors to choose from for your bag.
• Material Options: PU leather, genuine leather, nylon, and other materials.
• Logo Printing/Embroidery: Add your logo or personal initials to make the bag truly yours.
• Interior Pockets and Features: Customize the number, location, and other functional designs of interior pockets, such as laptop compartments, card slots, etc.

Customization Guarantee:
We promise that every custom bag meets high-quality standards and that we will communicate every detail with you before production to ensure the final product fully meets your expectations. If you have any questions or need further assistance, please feel free to contact our customer service team, and we will be happy to assist you.

4. Can I Cancel My Order?

We strive to ensure you're satisfied with your purchase. If your order has not been shipped, you can cancel it anytime from the order page. If the order has already shipped, you can still refer to our return and exchange policy and request a return or exchange within 30 days of receiving the item.

5. Do You Support International Shipping?

We are happy to offer service to global customers and ensure your shopping experience is smooth and worry-free.

We offer various international shipping options for you to choose the one that best suits your needs:

• China Post: Suitable for international small parcel shipping, affordable, with longer delivery times.
• USPS (United States Postal Service): U.S. customers can choose USPS, offering fast and reliable delivery services.
• TNT: Suitable for international orders that require fast delivery, covering multiple countries worldwide.
• DHL: As an internationally recognized logistics company, DHL provides efficient and reliable international shipping, ideal for customers with high time demands.
• Other International Carriers: We also partner with several international shipping companies to offer flexible delivery options.

Depending on the shipping method you choose, the shipping cost and delivery time may vary. You can view the specific shipping options and fees on the checkout page. Regardless of the method you choose, we will make every effort to ensure your package arrives safely and on time.

If you have any delivery questions or special needs, you can also contact our customer service team at any time, and we will provide you with detailed help and support.

6. How Can I Track My Order?

Once your order ships, we'll email you a tracking number. You can enter the tracking number on our delivery partner's website to view the real-time status of your package. If you encounter any issues while tracking, please contact us, and we will assist you promptly.

7. What Payment Methods Are Available on the Website?

To ensure a secure and convenient shopping experience, we offer a variety of payment methods for you to choose from:

• Credit Cards: We accept major credit cards, such as Visa, MasterCard, etc.
• Debit Cards: We accept payments via debit cards.
• PayPal: If you prefer to pay via PayPal, we also offer this option.
• Virtual Credit Cards: We accept payments via virtual credit cards. A virtual credit card is a temporary card number that protects your real credit card information, enhancing payment security.
• Amazon Pay: If you are an Amazon user, you can use Amazon Pay for quick payments directly from your Amazon account.
• Apple Pay: With Apple Pay, you can quickly and securely make payments using your Apple device, without manually entering credit card information.
• Google Pay: Using Google Pay, you can easily complete payments through your Google account, enjoying a convenient payment experience.

Payment Security Assurance:

Your payment information security is crucial to us. All transactions are secured with SSL encryption to ensure your credit card information and personal data are rigorously protected. In addition, we collaborate with well-known payment platforms to ensure secure and reliable transactions. Whatever payment method you choose, you can shop with confidence, enjoying security assurance.

If you have any concerns about the payment process or need more information about payment security, please feel free to contact our customer service team, and we will be happy to assist you.

8. My Order Has Not Arrived Yet, What Should I Do?

If your order has not arrived by the expected delivery date, please first check the shipping status of your order. If the shipping status is normal but the package has not arrived, please contact us immediately, and we will assist you in tracking the package and resolving the issue. We are committed to ensuring that every customer receives their items on time.

9. How Can I Get More Deals and Discount Information?

To thank you for supporting our brand, you can get exclusive discounts through the following methods:

• Become a Member: After registering, you will be the first to receive our latest discount information and promotional events.
• Subscribe to Newsletters: Receive the latest product updates, special offers, and seasonal promotions via email.
• Follow Us on Social Media: We also post exclusive promotions and limited-time discounts on our social media platforms.

We believe that every shopping experience should be enjoyable and worry-free. If you have any questions or need further assistance, please feel free to contact our customer service team. We will provide you with a satisfactory response and service as quickly as possible.